Terms of service

TERMS OF SERVICE

Last Updated: June 2026

By accessing and purchasing from Novella Hair, you agree to the following Terms of Service.

1. PRODUCTS

Novella Hair specializes in premium wigs, bundles, closures, and hair-related products. Product images are displayed as accurately as possible; however, colors may vary slightly depending on screen settings and lighting.

2. ORDERS

All orders are subject to acceptance and availability.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud or unauthorized activity.

3. PRICING

Prices are listed in U.S. Dollars (USD) and are subject to change without notice.

Novella Hair reserves the right to correct any pricing errors that may occur on the website.

4. PAYMENTS

All payments must be completed before an order is processed and shipped.

We accept secure payments through approved payment providers available at checkout.

5. SHIPPING

Orders are processed and shipped according to our Shipping Policy.

Once an order has been shipped, Novella Hair is not responsible for carrier delays, customs delays, or packages marked as delivered.

6. RETURNS & EXCHANGES

Due to the nature of hair products, all sales are final on worn, customized, installed, altered, or used items.

Returns may only be accepted on eligible products that remain unused and in their original condition, subject to our Return Policy.

7. PRODUCT CARE

Customers are responsible for properly maintaining and caring for their hair products.

Results may vary depending on styling methods, maintenance routines, and product usage.

8. INTELLECTUAL PROPERTY

All content on this website, including images, logos, product descriptions, branding, graphics, and text, is the property of Novella Hair and may not be copied, reproduced, or used without permission.

9. LIMITATION OF LIABILITY

Novella Hair shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

10. PRIVACY

Personal information collected through this website is handled according to our Privacy Policy.

11. CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time. Continued use of our website constitutes acceptance of any changes.

12. CONTACT US

For questions regarding these Terms of Service, please contact us through our Contact Page or official business email.