Novella shipping policy

SHIPPING POLICY

United States Shipping

• Orders are processed within 1–3 business days unless otherwise stated.

• Ready-to-ship units and bundles are shipped via USPS, UPS, or FedEx.

• Estimated delivery time is 2–7 business days after processing.

• Tracking information will be provided once your order has been shipped.

• Delivery delays caused by the shipping carrier, weather conditions, or unforeseen circumstances are outside of our control.

International Shipping

• We proudly ship worldwide.

• International orders are processed within 1–3 business days unless otherwise stated.

• Delivery times vary depending on destination and customs processing.

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Novella Hair is not responsible for delays caused by customs clearance procedures.

Shipping Address Accuracy

• Customers are responsible for providing the correct shipping address at checkout.

• Novella Hair is not responsible for lost packages due to incorrect or incomplete shipping information.

Lost or Stolen Packages

• Once a package has been marked as delivered by the shipping carrier, Novella Hair is not responsible for lost or stolen packages.

• Customers should contact the carrier directly for assistance with delivery-related issues.